PCorpC Supports Online Gaming Company during Large Ramp up and Delivers Customer Support Talent
When one of the world’s largest entertainment software developers moved their customer support center 1,200 miles, they needed more than 200 Game Masters to handle customer support for an impending product launch. To allow time for training, the client requested groups of 30 qualified candidates every two weeks over a three-month span. Based on PCorpC’s history of recruiting successes, this client called on PCorpC to supply the niche talent they required.
PCorpC consulted closely with the client to fully understand the ideal skill sets for the new positions, learning the company history, and details of the new product. The client’s strong reputation in the gaming community made these coveted positions in the industry. PCorpC designed a targeted recruiting plan that leveraged both traditional and innovative recruiting methods: posting jobs online, using contextual search technology to find talent among PCorpC’s extensive candidate pool, reaching out to college gaming development programs, and visiting online gaming and role-playing groups.
The results exceeded customer expectations:
• PCorpC supplied 220 game specialists, each fully trained prior to the new product launch
• PCorpC created and launched two employee recognition programs to enhance staff retention
• Client satisfaction with PCORPC’s talent led to 432 PCORPC employees at program peak
As your engineering and technical recruiting firm, we make it a priority to understand what you look for in an engineer or technical candidate. Professional Corporate Consultants or PCORPC provides engineering candidates in industries such as aerospace and defense, medical device, consumer and industrial products and automotive. Our professional recruiters are skilled, educated, and trained to seek out each and every candidate to assure they are perfect fit for your engagement.
Competition to hire top engineering and technology talent is more intense by the day. At PCorpC it is our profession and expertise to know who the best of the best. We leverage our great relationships with our candidates to have a healthy referral rate of over 50%. We are continuously building on this referred pool so as to meet the needs of all of our clients.